Privacy matters before you create an account, submit an identity document, make a deposit, or place a bet. This Chatki Bet Privacy Policy explains what information we collect, why we use it, and how you can ask questions about your data. It applies to the Chatki Bet website, mobile version, app services, account features, payments, betting products, games, Keno, bonuses, customer support, and communications with users.
We collect information needed to operate services securely, verify eligibility, process transactions, settle betting activity, meet compliance requirements, and protect players and the platform. For privacy enquiries or requests concerning Chatki Bet personal data, please use our Contact Us page.
Who We Are
Chatki Bet provides online betting and gaming services for eligible adult users in Ethiopia, subject to applicable rules, eligibility requirements, regional restrictions, and the operator’s terms. Information about the platform and operator identification is available on our About Us page. Users may also review the current licensing and regulatory status through License & Regulation and should check the competent authority’s latest information where relevant.
This privacy policy in Ethiopia is intended to describe how betting account data is handled in a clear and practical way. Availability of any service may depend on applicable Ethiopian laws and regulations, account verification, and local requirements.
Information We Collect
“Personal data” means information that identifies you directly or can reasonably be connected with you. Chatki Bet aims to obtain only the data needed for lawful, operational, security, consumer protection, and regulatory purposes.
- Account data: name, phone number, email address, date of birth, username, and password-related security information.
- Identity and verification data: identity documents, age-confirmation details, KYC requirements, customer due diligence information, and fraud-prevention records.
- Transaction data: deposits, withdrawals, payment method details, payment authorization information, account balance history, records of transaction, and bonus activity.
- Betting and gaming data: bets placed, odds accepted, results, live betting activity, Keno activity, game sessions, winnings, and promotion participation.
- Technical data: IP address, browser type, device model, operating system, app version, cookies, log files, and security-event information.
- Communication data: emails, chat messages, support requests, complaint-handling records, and calls where recorded in accordance with applicable requirements.
- Responsible gaming data: deposit limits, self-exclusion requests, account restrictions, risk indicators, and related account-holder information.
For example, an identity check may be requested before a withdrawal is completed, particularly where the account data or payment method requires confirmation. This is a customer due diligence measure, not a request for unnecessary information.
How We Use Personal Data
Chatki Bet data protection processes support the daily operation of accounts and the safe delivery of betting services. We may use data to create and manage an account, confirm age eligibility, enable secure login, process deposits and withdrawals, settle bets and winnings, apply bonuses, and respond to support enquiries.
Information can also help identify multiple accounts, payment abuse, bonus abuse, unauthorised access, suspicious betting patterns, or other activity that may place players or the platform at risk. A record of transaction may be reviewed when investigating a disputed withdrawal or confirming that a payment was authorised.
Technical and usage information helps improve site performance, mobile access, app stability, game functionality, and customer support. We may send important service notifications, such as changes to account security, verification requests, transaction status, or account restrictions. Marketing messages are sent only where allowed, and available opt-out options will be provided.
Processing may further be necessary for tax, accounting, anti-money-laundering, licensing, security, legal, and regulatory duties, as well as responsible betting measures.
Legal Basis / Lawful Reasons
Chatki Bet may handle personal data where it is necessary to provide requested services, comply with legal obligations, protect the security of users and the platform, prevent fraud, resolve disputes, or take steps connected with account operation. Where consent is required by applicable law, we will rely on consent for the relevant activity, such as certain marketing or cookie choices.
Some processing is required to administer a betting account: without sufficient age, identity, payment, or security information, it may not be possible to offer particular features or complete a transaction. Any exact legal basis should be assessed against the applicable Ethiopian laws and regulations and the relevant regulatory framework.
Cookies and Tracking
Cookies are small files placed on a browser or device. Similar technologies may also be used in the app or mobile website. They help keep an account signed in, remember preferences, detect unusual sessions, measure traffic, improve page performance, and support permitted marketing measurement.
For a practical security check, use the official domain before entering login details, avoid saving credentials on a shared device, and review browser or device permissions regularly. More information about cookie choices is available in our Cookie Policy.
Data Sharing
Chatki Bet does not sell personal data as a product. Access may be provided to trusted third parties only where needed to deliver, secure, audit, or lawfully administer services. These may include payment processors, identity verification and KYC providers, hosting and cloud infrastructure providers, analytics and security tools, customer support systems, professional advisers, and authorized service channels.
Information may also be disclosed to regulators, competent authorities, courts, law enforcement bodies, or other parties where legally required or necessary to protect rights, investigate fraud, or respond to a valid complaint-handling procedure. Third-party access should be limited to the purpose for which the information is shared.
International Transfers
Some contracted third parties may process data outside Ethiopia. Where this occurs, Chatki Bet will seek to ensure that transfers follow applicable legal requirements and are subject to suitable safeguards. Users should not assume that every provider or technical system is located in the same country as the account holder.
Data Storage and Retention
We retain information only for as long as reasonably necessary for account operation, payment processing, financial records, dispute resolution, fraud prevention, responsible gaming records, security reviews, and legal or regulatory obligations. Retention periods can differ by data type and by the reason records must be kept.
Closing an account does not always mean immediate deletion of all records. Certain data may need to remain stored where required for legal, financial, security, compliance, or regulatory reasons.
Security Measures
Chatki Bet uses reasonable technical and organisational measures to safeguard personal data. These may include encryption where appropriate, access controls, secure login systems, system monitoring, backups, fraud-detection tools, internal procedures, and confidentiality obligations for authorised staff.
No online system can promise absolute security. Account holders can reduce risk by using a unique password, keeping verification codes private, signing out of shared devices, and reporting unusual activity promptly. Access your account through the official Chatki Bet login channel rather than links received from unknown sources.
User Rights
Subject to applicable data protection laws, users may have the right to request access to their personal data, ask for correction of inaccurate information, request deletion or restriction in certain circumstances, object to particular processing, or ask for information about how data is used.
Step 1: submit a clear privacy enquiry through Contact Us. Step 2: provide enough account-holder information for us to verify that the request comes from the correct person. Step 3: describe the information or action requested. A request may be limited where records must be retained for legal, financial, fraud-prevention, security, or regulatory purposes.
Age Restrictions and Children’s Data
Chatki Bet services are intended only for eligible adult users. We do not knowingly seek to collect personal data from underage users. If a parent, guardian, or user believes that an underage person has submitted information, they should contact support without delay. Please review the Age Restriction Policy for the applicable age restriction and eligibility rules.
Responsible Gaming and Account Restrictions
To support Responsible Gaming, Chatki Bet may process account activity, deposit limits, self-exclusion requests, restrictions, and relevant risk indicators. This information can help apply requested controls, identify potential harm, and meet platform and compliance requirements. Such measures are designed to support safer participation, not to encourage further betting.
Users considering a limit or self-exclusion should review Responsible Gaming information and contact support through an authorised service channel if they need assistance.
Terms, Bonuses, and Payments
This policy works together with our Terms and Conditions, payment checks, anti-fraud controls, and bonus rules. Data connected with a Chatki Bet bonus code may be reviewed to administer eligibility and prevent duplicate or abusive claims. Betting records for services such as Chatki Bet sport betting, Chatki Bet live, Chatki Bet keno, and Chatki Bet games may be retained for settlement, account history, security monitoring, and dispute review.
Before depositing or requesting a withdrawal, users should read the relevant terms, verify payment method ownership, check disclosed fees and limits, and prepare any identity documents that may be required. Processing time and transaction limits can depend on payment authorization, verification status, and applicable compliance requirements.
Updates to This Policy
Chatki Bet may update this Privacy Policy when services, security practices, laws, payment processes, or data processing activities change. The current version published on this page applies from the time it is made available. We encourage users to review it periodically, particularly before registering, sharing verification documents, using a new payment option, or changing account settings.
Author: Hiwot Zenebe
Hiwot researches responsible gambling features on betting platforms. She checks deposit limits, cooling-off periods, self-exclusion, account closure options, and age controls. Her writing helps readers recognise risks and maintain clear personal spending boundaries.